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Member FAQ

Member FAQ
Everything you need to know.

TIMED ONLINE TICKETS FOR WILD WALK

I’m a member. Do I really need a timed online ticket for Wild Walk?

Yes, you do! Everyone (except infants under 2) needs a timed online ticket. They are free for members.

Do my guests need one too?

Yes, EVERYONE needs a timed online ticket for Wild Drive. You may reserve as many guest tickets as are covered by your membership type.

I’m trying to reserve a ticket time, but my member ID isn’t working. What do I do?

Make sure you are using the most current member ID. If your membership has been renewed, changed, or if you have had any lost cards replaced.

I don’t know my member ID.

Check your email. You should have received an email with your most current member ID in early June. If you did not receive an email, please email us at info@nwtrek.org.

Can I exchange tickets for Wild Drive?

Timed online tickets are non-refundable, but as a member you may obtain them free as often as you like.
However, you may ONLY enter at your ticketed time.

VISITING THE PARK

What should I expect at Northwest Trek? What is open and closed? Is it safe?

CLICK HERE to find out all about new hours, open and closed exhibits, the one-way Wild Walk experience, Wild Drive, safety procedures and more.

Do I need to bring anything when I visit?

Yes! Please bring your timed online ticket (either printed or on your phone) and member ID. Plan to arrive 15 minutes before your ticket time. Please wait in your car until 5 minutes before your ticket time, then walk down to the front gate to have your ticket scanned at the no-touch entry.

Anything else?

You should also plan to bring a water bottle (refilling stations are OPEN, drinking fountains are CLOSED), and credit/debit cards for in-park purchases. Food and drink are available at outside kiosks (the cafe is CLOSED). Outside food is not allowed, except in cases of dietary restrictions. Bring your own stroller/wheelchair/electric scooter if you need one (no rentals).

Should I wear a mask? Should my children wear masks?

Face coverings are required during your visit. Because we care about the safety of our guests, staff and animals, Northwest Trek requires all guests 5 and over to wear face coverings while visiting.

Exception for Children Under 5:
Children under 5 are not required to wear face coverings.
Children ages 2, 3 and 4 are encouraged, but not required, to wear face coverings.
Children under 2 should not wear face coverings.
If guests don’t have a face covering when they arrive, a face mask will be provided to them. All staff members and volunteers are also required to wear face masks while working.

What if I am unable to wear a face covering due to a medical condition?

We understand that some people have medical conditions that are affected by wearing face coverings. However, to keep all our guests, staff and animals safe and healthy, Northwest Trek requires ALL guests (ages 5 and older) to wear face coverings while visiting – no exceptions.

Tuesdays 3-4 pm are reserved for people with a medical condition, mental health condition or disability that prevents them from wearing a face covering.

If guests don’t have a face covering when they arrive, a face mask will be provided to them. All staff members and volunteers are also required to wear face masks while working.

BUYING OR RENEWING MY MEMBERSHIP

How do I purchase or renew a membership?

New memberships can be purchased online here. You can renew your membership here.

Are there any discounts for purchasing memberships? *

Military receive a 10% discount on memberships. Must show valid military ID to receive the discount.
Apply admission discount: Paid admissions can be applied towards a membership purchase. (Valid only on the day of visit/receipt and valid only for the admission paid that would be covered under the membership.)
Renewing members will receive special limited-time promotional codes for discounted renewal memberships.
*Only 1 discount per membership purchase. Discounts are not valid on prior purchases.

I purchased online. When will I receive my membership card?

Bring your photo ID and proof of purchase (online confirmation form or purchase receipt) to the Zoo’s front gate to have your membership card printed. You will be required to show photo ID for named adults attending each visit.

Who should I name as the 2nd named adult on my membership?

Named adults are non-transferable so it is best for the 2nd named adult to be the person in your household most likely to attend the park without you.

I have a nanny. What’s the best membership for me?

The Household or Deluxe Household memberships can work for you but the nanny must be a named adult on the membership in order for him/her to receive admission when bringing the children to the park without you. The nanny can be listed as the 2nd named adult on the membership or you can purchase an additional named adult for only $40 (restrictions apply).

Do I need to include children under the age of 3 on my membership?

Children aged 2 and under receive free admission to Northwest Trek; therefore, you do not need to include your child on your membership if he/she is age 2 or under. If your child turns 3 years old before your membership expires, you may add a child to your membership (or upgrade, if you’ve purchased a 1+1 membership) at any time.

GIFT OF MEMBERSHIP

Can I purchase a membership as a gift?

Yes. You can purchase a gift of membership (new or renewal) online. If you aren’t sure whether the gift recipient already has a membership,please email us at info@nwtrek.org to verify.

GENERAL QUESTIONS

When does my membership expire?

The expiration date is printed on the back of your membership card. If you have lost your membership card, please email us at info@nwtrek.org. Memberships expire at the end of the month one year from the date of purchase. If you are renewing a current membership, it will expire one year from current expiration date.
NOTE: We are extending all memberships by the amount of time we were temporarily closed due to Covid-19 restrictions.

How can I change my address?

To change your mailing address or other contact information, please email us at info@nwtrek.org.

Can a name on my membership be changed?

Northwest Trek memberships are non-transferable. Name changes can be made when you renew your membership; other changes throughout the year are limited and subject to a $10 fee.

Is my membership tax-deductible?

Northwest Trek provides services in exchange for membership dues. Consequently, membership dues do not qualify as charitable contributions and are not tax-deductible. However, charitable donations to the park and/or Northwest Trek Foundation are tax-deductible.

How do I replace a lost membership card?

Please email us at info@nwtrek.org. There is a $10 processing fee for a replacement membership card.

Can my nanny or guest bring my children to the park without me?

Yes. Legal dependents in your household aged 17 and under will be admitted to the park under your membership (excluding 1+1 memberships).* However, if the nanny or guest is not listed as a named adult on your membership, he/she will be charged a general admission fee. Guest passes are only valid when at least one named adult on the membership is also present.
*Memberships may not be used for admission during school field trips.

Can I use my membership at other zoos and aquariums?

You can use your membership for entry at other reciprocal zoos and aquariums across the country for half-price admission. (Get the list here.) Remember, each zoo has its own policies and your membership privileges may not work the same way at each zoo. Please contact the zoo you are visiting prior to arrival for specific details and to make sure there have been no changes. Northwest Trek memberships are NOT reciprocal with Woodland Park Zoo.

I have a membership with a reciprocal zoo; can I use the guest passes included with that membership?

We are not offering any reciprocity discounts at this time.

Can I apply my Wild Walk tickets toward the price of an annual membership on the day of my visit?

Yes, you may. Please bring your Wild Walk tickets to a staff member at the front gate.