NEW WILD DRIVE PREMIER TOURS FREQUENTLY ASKED QUESTIONS
PLEASE PLAN TO ARRIVE 15 MINUTES BEFORE YOUR TOUR FOR CHECK IN. WILD DRIVE TOURS DEPART PROMPTLY ON THE HOUR.
LOAD THE MIXLR AUDIO TO HEAR THE NARRATED WILD DRIVE TOUR IN REAL TIME FROM OUR TOUR GUIDE.
NO PETS ALLOWED.
WHAT SAFETY PRECAUTIONS ARE YOU PUTTING IN PLACE FOR THIS TOUR?
Keeping our guests and staff safe is our top priority. Consequently, this new drive-through experience follows the governor’s safety guidance for phase one activities, with strict social distancing protocols, no-contact online ticketing, and enclosed vehicles. Specifically,
– All tour tickets are sold online only to eliminate in-person contact and keep everyone safe.
– All guests drive in enclosed vehicles and remain inside their vehicles during the entire tour.
– Each vehicle may be occupied only by members of the same household.
– Staff and participants maintain a minimum 6-foot separation at all times. Additionally, all staff are required to wear face masks and follow strict health and safety protocols.
HOW DO WE PURCHASE TICKETS FOR THE TOURS?
To keep everyone safe, timed tickets must be purchased online only in advance with a credit card or debit card. Northwest Trek members pay a discounted price on Wild Drive tours, similar to the discounted member pricing for our other premier tours.
CAN WE PURCHASE TICKETS AT THE TICKET WINDOWS?
We expect Wild Drive tours to sell out quickly and encourage you to plan ahead to reserve your spot for this unique experience. If space is still available for an upcoming tour, you may use your mobile device to purchase an online ticket while onsite. Our ticket windows will not be open for in-person ticket sales in accordance with the governor’s safety guidelines.
WHAT TYPES OF VEHICLES ARE PERMITTED ON THE TOUR?
You will be traveling in your personal vehicles through the paved roads of our Free-Roaming Area where dozens of animals roam freely.
TO KEEP OUR ANIMALS SAFE AND ADHERE TO THE GOVERNOR’S SAFETY GUIDELINES, THE FOLLOWING VEHICLES ARE NOT ALLOWED:
– open-top vehicles (convertibles and Jeeps must have tops up at all times)
– trailers (e.g. livestock, boats, campers)
– vehicles with “soft doors,” “tube doors” or doors removed, such as Jeeps
– “low rider” vehicles
Additionally, tailgates, van/car doors and hatchbacks must be closed at all times. Vehicles must be in good working order and capable of driving 5 to 8 mph for 45 minutes. Feel free to open your vehicle sun/moon roof, but please do NOT stand up in them. You must remain inside your vehicle at all times so you don’t frighten the animals.
CAN PASSENGERS RIDE IN THE BED OF A TRUCK?
No. Passengers cannot ride in the back of trucks. Vehicle doors and hatches also must remain closed at all times during the tour.
HOW MANY PEOPLE ARE INCLUDED IN THE PER VEHICLE PRICE?
There is a maximum of 8 passengers per vehicle. A reminder that, in accordance with the governor’s guidelines, each vehicle may be occupied only by members of the same household.
HOW LONG WILL THE TOUR LAST?
Please plan for about one hour for the entire experience.
WILL RESTROOMS BE AVAILABLE?
There will be extremely limited restroom access before and after your tour. There is no restroom access during your tour so please plan ahead.
ARE FACE MASKS REQUIRED FOR GUESTS?
All Northwest Trek staff members will be wearing face masks. We strongly encourage our guests to wear masks or other protective face coverings as well in case they need to leave their vehicles to use the restroom either before or after their tour.
MAY I SMOKE IN MY VEHICLE WHILE ON THE TOUR?
No. Smoking is not allowed at any time on Northwest Trek grounds.
CAN WE EAT OR DRINK IN OUR VEHICLE WHILE ON THE TOUR?
You may bring food and non-alcoholic beverages to consume during your tour. Please do not share any food with our animals. Our head veterinarian oversees their diets and human food can sicken them.
CAN WE HAVE PETS IN OUR VEHICLE WHILE ON THE TOUR?
No. Pets are not allowed in vehicles during this tour.
WHAT ANIMALS CAN I SEE DURING THE TOUR?
Our 435-acre Free-Roaming Area is home to eight native Northwest species, including Roosevelt elk, North American moose, bison, mountain goats, bighorn sheep, caribou, black-tailed deer, and a pair of trumpeter swans. The beginning of the baby animal season means you may also spot a newborn bison calf and her mother, waddling ducklings and more.
CAN WE PET OR FEED THE ANIMALS DURING THE TOUR?
Animals may come very close to your vehicle on your tour but do not touch or feed animals at any time. The animals in our Free-Roaming Area have horns and antlers that can cause vehicle damage and bodily harm. Northwest Trek Wildlife Park is accredited by the Association of Zoos & Aquariums, which ensures the highest standards of animal care and welfare. We’re committed to ensuring the health and safety of our animals as well as our guests throughout this experience.
WHAT IF I DROP SOMETHING OUT OF MY VEHICLE WINDOW DURING THE TOUR?
Please make every effort to keep all of your belongings inside your vehicle. If you accidentally drop something, do not stop and try to retrieve it yourself. The staff member in the last car of the tour caravan will be scanning the area for dropped items and will return them to you in the circle drive where your tour began. You also may call (360) 832-6117 to notify a staff member.
WHAT IF I NEED OTHER ASSISTANCE DURING THE TOUR?
Please call our main office at (360) 832-6117 and press 0. A staff member will be happy to help you.
IS THERE AN AUDIO COMPONENT TO THE TOUR?
Yes, your guided experience includes a live audio narration. You can download a live audio app to hear your tour guide talk about the animals and species you are seeing as you drive by them on your tour.
Before your arrive at Northwest Trek
Please download the Mixlr-Live Social Audio app.
After you purchase your timed tickets, you’ll receive an email confirmation with a station code.
When you arrive at Northwest Trek for your tour
Tune in to the station on the Mixlr-Live Social Audio app to hear live streaming instructions and narration from your tour guide.
WHAT DO I DO WHEN I ARRIVE FOR OUR TOUR?
Please follow the marked entry road to our welcome area. Pull into the queuing lane, remain in your vehicle with windows up, and wait for one of our staff members to greet you. When the staff member arrives, please hold up your printed/digital ticket to your closed vehicle window for the staff member to verify. If you have a digital ticket, please enlarge your cell phone screen so it clearly shows your tour date and time.
If you need to speak with a staff member, please wait until the staff member is at least 6 feet away and then roll down your vehicle window.
IF I ARRIVE LATE FOR MY SCHEDULED TOUR TIME, CAN I JOIN ANOTHER TOUR?
Timed tickets are non-transferable and non-refundable. Our tours will depart on time so please plan to arrive at least 15 minutes before your tour departure time.
CAN WE TOUR ANY OTHER AREAS AT NORTHWEST TREK?
Our new Wild Drive premier tours are currently restricted to the drive-through portion of our Free-Roaming Area. The other areas of our wildlife park are temporarily closed to the public due to the governor’s COVID-19 restrictions.
For updates on our reopening plans, please check our website, follow us on social media or sign up for our e-newsletter.