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Visit FAQ

The new park experience
All your questions answered.

Updated Oct. 19, 2020.

Is it safe to visit Northwest Trek?

We’ve made many changes to create the safest possible environment for our guests, staff and animals. We ask that you and other guests follow social distancing protocols, wash or sanitize your hands regularly, wear a face covering and follow respiratory etiquette. Learn more about what we’re doing to keep you safe.

Will it be possible to follow social distancing protocols inside Northwest Trek?

Yes, we have made significant changes inside the park to allow our guests and staff to socially distance. We are limiting the number of guests on site at on time. You will see signage throughout the park and green paw prints placed 6 feet apart in animal viewing areas to remind you and others to follow social distancing guidelines.

Should I wear a mask? Should my children wear masks?

Face coverings are required during your visit. Because we care about the safety of our guests, staff and animals, Northwest Trek requires all guests 5 and over to wear face coverings while visiting.
Exception for Children Under 5:
Children under 5 are not required to wear face coverings.
Children ages 2, 3 and 4 are encouraged, but not required, to wear face coverings.
Children under 2 should not wear face coverings.

If guests don’t have a face covering when they arrive, a face mask will be provided to them. All staff members and volunteers are also required to wear face masks while working.

Why are face coverings important?

Wearing face covering can prevent the spread of Covid-19-19 to others. When you wear a face covering, you help protect your loved ones and others around you, even if you don’t think you have Covid-19. Face coverings can reduce the release of virus particles into the air when someone with Covid-19 speaks, coughs or sneezes.

What constitutes a face covering?

Under the Governor’s order, a cloth face covering is anything that completely covers your nose and mouth. It can be a scarf, bandanna or sewn mask with ties and straps that go around your head and behind your ears. It can be made from a variety of materials, like cotton, fleece or linen and can be either factory-made or made from household items. Disposable masks are acceptable face coverings.

Face shields are not an acceptable substitute for face coverings. A face shield does not fit snugly around the wearer’s nose and mouth, and does not stop the virus from getting into the air and potentially infecting others.

What if I am unable to wear a face covering due to a medical condition?

We understand that some people have medical conditions that are affected by wearing face coverings. However, to keep all our guests, staff and animals safe and healthy, we are requiring ALL guests (ages 5 and older) to wear face coverings while visiting — no exceptions.
Fridays 2-3pm are reserved for people with a medical condition, mental health condition or disability that prevents them from wearing a face covering.

What are you doing to keep the animals safe?

Our dedicated animal care team and head veterinarian wear face coverings and other personal protective equipment as needed when they work with our animals and their food.

What is the cost of admission?

Please find current admission prices here.

I’m a member. Do I have to pay for tickets? 

Members will receive FREE admission and are no longer required to reserve tickets online.

What if my membership has expired? 

You may renew online here. If you have questions, please reach out to our guest services team at info@nwtrek.org

Do children under 3 years of age need a ticket?

No, they do not.

Can I buy tickets in person at the front gate?

We are now allowing front-gate purchases, but with credit card only, no cash. We encourage buying tickets online to minimize contact.

Can I use a coupon or other admission discount?

Discounts on admission are not available during this time in order to limit unnecessary in-person contact and keep everyone safe.

What if I have a membership to another zoo with reciprocal benefits?

We are not able to offer discounted admission right now.

How long can I stay at the park?

Once you’re here, you are welcome to stay as long as you would like.

Are there wheelchairs or strollers available for rent?

We are unable to rent strollers or wheelchairs at this time.

Can I buy tickets and food with cash?

Major credit and debit cards are the only forms of payment that will be accepted. Unfortunately, we are unable to accept cash at this time.

What are food and shopping options? Can I pay with cash?

The sit-down Forest Café near the front entrance is open, with an outdoor coffee window as well. Water bottle refilling stations are open but all drinking fountains are closed. Our gift kiosk is also open. Please note that major credit cards and debit cards are the only forms of payment accepted.

Are tram tours operating?

Discovery Tram Tours are now running whenever the park is open. See more here.

What else is open or closed?

Below are the activities and facilities that are closed until further notice:

  • Cheney Family Discovery Center
  • E. H. Baker Cabin
  • Zip Wild courses
  • Picnic pavilion
  • Drinking fountains (water bottle refilling stations remain open)